Status and Details
This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.
- Definition of Complaint revised to reflect current Australian Standard: Guidelines for complaints handling in organisations. AS/NZS 10002:2014Complaints Policy - Students and Members of the Public
Status
Historic
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
15th July 2016
This is the date on which this version of the document came into effect.
Review Date
15th March 2019
The next review of this document is scheduled to commence on this date.
Approval Authority
Vice-Chancellor
The noted authority approved this is version of the document.
Approval Date
15th July 2016
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
18th January 2018
This is the date on which this version expires. It may still apply, conditionally, after this date.
Head of Work Unit
Thomas Roche
Pro Vice Chancellor (Academic Quality)
+61 2 66269148
This is the officer generally responsible for day to day administrative matters.
Enquiries Contact
Dot Armstrong
Coordinator, Academic Governance and Student Misconduct
+0011 612 66203065
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
- Define the difference between formal and informal complaints
- Reordering of review section
- Expand on recommendations of the NCO
- Correct references to approved policies/rules
- Minor editorial changes
Clauses Amended
Policy: All