Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaints Policy - Students and Members of the Public

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	22nd July 2024	This is the date on which this version of the document came into effect.
Review Date	22nd July 2027	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor	The noted authority approved this is version of the document.
Approval Date	22nd July 2024	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Head of Work Unit	Thomas Roche Pro Vice-Chancellor (Academic Quality) +61 2 66269148	This is the officer generally responsible for day to day administrative matters.
Responsible Executive	Thomas Roche Pro Vice-Chancellor (Academic Quality) +61 2 66269148	This is the senior officer with responsibility for the document.
Enquiries Contact	Office of the Pro Vice-Chancellor (Academic Quality)	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

30.1.2025: Policy updated to reference the National Student Ombudsman, approved as minor amendments by Director, Governance Services. Clauses 31, 34-36

Amendments to the Policy include: a) requirements for recording complaints and maintaining a Complaints Register b) reporting requirements c) removed option for internal review d) editorial changes to improve readability and clarity

Clauses Amended:Policy: All