Status and Details
This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.
Policy rescinded by Vice Chancellor (Vice Chancellor’s Group meeting 10 February 2021). - A revised definition of "complaint" bringing this Policy in line with the current AustralianStudent Ombud Policy
Status
Historic
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
15th July 2016
This is the date on which this version of the document came into effect.
Review Date
15th March 2019
The next review of this document is scheduled to commence on this date.
Approval Authority
Vice-Chancellor
The noted authority approved this is version of the document.
Approval Date
15th July 2016
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
23rd February 2021
This is the date on which this version expires. It may still apply, conditionally, after this date.
Head of Work Unit
Belinda Atkinson
Director, Governance Services
+61 2 66203186
This is the officer generally responsible for day to day administrative matters.
Enquiries Contact
Governance Services
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
Standard (AS/NZS 10002:2014) and is recommended by the NSW Ombudsman.
- Including an upfront statement of principle underlying the complaints systems (to be easily
understood and accessible for students)
- Updating references where required including new (revised) Complaints Policy for Students (names of
relevant policies, legislation etc)
- Clarification about processes, particularly the determination of formal reviews (who is notified
etc)
- Other minor editorial changes
Clauses Amended
Policy: All