Status and Details
This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.
Complaint Policy - Staff
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
7th April 2025
This is the date on which this version of the document came into effect.
Review Date
7th April 2028
The next review of this document is scheduled to commence on this date.
Approval Authority
Vice-Chancellor
The noted authority approved this is version of the document.
Approval Date
7th April 2025
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Head of Work Unit
Brendan Pearce
Director, Workplace Relations
This is the officer generally responsible for day to day administrative matters.
Responsible Executive
Kim Franks
Vice President (People and Culture)
This is the senior officer with responsibility for the document.
Enquiries Contact
Keely Elliott
Workplace Relations Advisor
HR Services
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
a) the University's commitments to manage complaints
b) the processes to be followed in managing complaints (previously documented in the Complaints -Staff Procedures)
c) clarification of scope of Policy
d) include indicative timelines for resolving formal complaints
e) include information regarding support services available to complainants, both staff and students
f) extensive editorial re-write to improve coherence and clarity of document and reference current organisational structure.
Clauses Amended:Policy: All