Status and Details
This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.
Complaints Policy - Students and Members of the Public
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
22nd July 2024
This is the date on which this version of the document came into effect.
Review Date
22nd July 2027
The next review of this document is scheduled to commence on this date.
Approval Authority
Vice-Chancellor
The noted authority approved this is version of the document.
Approval Date
22nd July 2024
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Head of Work Unit
Thomas Roche
Pro Vice-Chancellor (Academic Quality)
+61 2 66269148
This is the officer generally responsible for day to day administrative matters.
Responsible Executive
Thomas Roche
Pro Vice-Chancellor (Academic Quality)
+61 2 66269148
This is the senior officer with responsibility for the document.
Enquiries Contact
Office of the Pro Vice-Chancellor (Academic Quality)
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
a) requirements for recording complaints and maintaining a Complaints Register
b) reporting requirements
c) removed option for internal review
d) editorial changes to improve readability and clarity
Clauses Amended:Policy: All